Customer Success Manager
New
S
StorytellerSaaS, Sports Media
Canada, United States, East Coast time zoneFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Stakeholder managementCustomer SuccessSaaSAccount ManagementRelationship management
Requirements
- Experience in Customer Success, account management, client services, or partnerships
- Experience working with sports, media, entertainment, content, digital, or fan engagement teams
- Understanding of live sport, content calendars, and stakeholder pressures
- Ability to build trust and maintain professional relationships with stakeholders
- Highly organized and responsive in fast-paced environments
- Strong ownership, follow-through, and clear, confident communication skills
- Commercial awareness and ability to identify expansion opportunities
- Strong judgment in solving, coordinating, and escalating customer issues
- Curiosity about AI tools to improve work and customer outcomes
Responsibilities
- Own a portfolio of core North America customer accounts
- Build strong working relationships with digital, content, marketing, fan engagement, sponsorship, and athletics stakeholders
- Run regular customer check-ins that are useful, structured, and outcome-led
- Translate product usage and engagement data into clear recommendations
- Identify expansion opportunities within existing accounts
- Coordinate with delivery and support teams to handle customer needs
- Bring product feedback back to the business with context
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