Customer Success Enablement Manager
New
D
DISCOLegal Technology
RemoteFull-TimeManager
SalaryCompetitive salary plus RSUs
Apply NowOpens the employer's application page
Job Details
- Experience
- 8+ years
- Required Skills
- Project ManagementData AnalysisSalesforceChange ManagementCustomer SuccessSaaS
Requirements
- 8+ years experience in customer success, sales enablement, training, or sales operations in a high-growth SaaS company.
- Experience in legal technology is ideal.
- Strong understanding of customer success and sales processes, methodologies, and best practices.
- Demonstrated ability to identify, design, and deliver effective training programs.
- Excellent project management skills with the ability to handle multiple initiatives simultaneously.
- Strong cross-functional stakeholder management skills.
- Strong proficiency in Salesforce, MEDDPICC, and PlanHat.
- Ability to analyze data and derive actionable insights.
- Excellent written, verbal, and presentation skills.
Responsibilities
- Partner with Customer Success and Sales leadership to develop business plans.
- Represent Customer Success and Sales in strategic initiatives and manage projects through development to implementation.
- Identify and lead workflow improvements to foster cross-functional collaboration.
- Analyze metrics to develop enablement strategies and Customer Success playbooks.
- Oversee the onboarding process for new hires, including developing materials and delivering training.
- Lead change management initiatives for new programs, processes, and technologies.
- Develop communication strategies to articulate enablement transformations.
- Support new product introductions across Customer Success and Sales organizations.
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