Master the product through a formal onboarding program and continued learning.
Prepare and lead customer onboarding experience assessing customer needs, and customizing onboarding experience to maximize utilization and delight.
Complete assigned tasks in an organized manner to ensure project deadlines.
Proactive outreach to ensure customer success during their first 90 days post-live.
Provide timely response to customer inquiries via phone and email.
Enhance customer satisfaction by providing distinctive service in all interactions.
Establish a trusted advisor relationship to ensure customer satisfaction.
Utilize Zoom to provide efficient face-to-face customer service.
Utilize SalesForce to manage customer interaction and inquiries.
Project ManagementSalesforceAnalytical Skills+1 more
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About 8am
8am (formerly AffiniPay) pioneers financial technology solutions that empower legal, accounting, and other client-focused professionals. Our platform, trusted by over 250,000 professionals, processes up to $13 billion annually, simplifying operations, ensuring compliance, and fueling profitable growth. We are reshaping how professional services firms manage their business.
How We Work
Our remote-first culture emphasizes continuous learning, genuine community, holistic wellness, and meaningful engagement. We are establishing an R&D hub in Brno, Czech Republic, fostering autonomous, locally-led squads. Our core values, "Work Smart, Win Fast," "Outshine Ordinary," and "We Find a Way," drive our collaborative and empowering environment. We champion diversity, equity, and inclusion, believing innovation stems from varied backgrounds, personalities, talents, and ideas. You'll find a welcoming and transparent environment where contributions are valued.
Engineering at 8am
Engineers at 8am craft scalable systems that power our robust platform, which handles billions in transactions annually. You will solve complex problems across cloud infrastructure (AWS/Azure), identity and access management, and API integrations. We are actively building a secure, massive-scale "Unified AI Platform," integrating AI-powered features into our products. Our stack includes microservices, Docker, Kubernetes, Python, modern frontend frameworks like React, and relational databases. We emphasize test automation, CI/CD pipelines, and observability, focusing on reliable, high-performance solutions.
Why Join Us
Shape the future of financial technology for professional services, impacting over 250,000 users.
Contribute to an "AI-First" transformation, building and architecting secure, massive-scale AI platforms.
Work in a remote-first environment that fosters continuous learning, autonomy, and professional development.
Receive comprehensive benefits, including a 100% company-paid health plan and equity options.
Join a company recognized for 13 consecutive years as one of Inc 5000's fastest-growing.
Benefits & Perks
Medical, dental, and vision insurance options, including a 100% company-paid HDHP plan.
Competitive compensation, annual bonuses, equity options, and 401(k) with company match (or RRSP in Canada).
Flexible Time Off, paid holidays, and a comprehensive parental leave program (including 16 weeks paid).
Wellness stipends, mental health support with free Headspace access, and one-on-one nutrition coaching.
Professional development funds, continuous learning through 8am.edu, and a "WOW Fund" for wellness/learning.
Charitable matching gift program and paid time off for volunteer service.
Four weeks of paid sabbatical leave after seven years of continuous employment.