Senior Customer Success Manager
New
M
MagicSchoolEdTech
This role is regional, meaning you should live in Texas and/or bring extensive experience in Texas EdTechFull-TimeSenior
Salary$104K - $120K; $104K – $120K • Offers Equity • $26K – $30K Commission
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Job Details
- Experience
- 3 - 7 years
- Required Skills
- SalesforceCustomer SuccessSaaSAccount ManagementCRM
Requirements
- 3 - 7 years of experience as an individual contributor managing mid-market or enterprise accounts in a SaaS environment.
- Experience in EdTech is highly preferred.
- Proven track record of meeting or exceeding NRR and GRR targets.
- Direct experience leading commercial conversations involving renewals, expansion, and pricing.
- Expertise in navigating complex, multi-stakeholder organizations and building relationships at the executive level.
- Deep understanding of the Texas educational landscape (TEA/SBOE dynamics).
- Technical proficiency in Salesforce or a comparable CRM.
- Willingness to travel within the state of Texas as needed (30%).
- Background in education as a former teacher, coach, or school administrator is a plus.
Responsibilities
- Manage a portfolio of approximately 50-75 mid-market districts while maintaining Net Revenue Retention (NRR) targets.
- Drive active product usage through high-impact training and scalable implementation strategies.
- Identify at-risk accounts and execute intervention playbooks to mitigate churn.
- Perform structured discovery across district roles to align MagicSchool solutions with persona-specific priorities.
- Build trust with district executive leadership using data-driven storytelling and consultative selling.
- Contribute to the Customer Success playbook and mentor junior team members.
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