Customer Success Manager
New
8
8amFintech, Legal Tech
Remote - USFull-TimeMiddle
Salary$54,000 to $70,000
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisCustomer SuccessSaaSAccount ManagementCRM
Requirements
- 3+ years of experience in Customer Success, Account Management, SaaS Support, or a related customer-facing role.
- SaaS experience required.
- Strong ability to analyze customer data and translate insights into action.
- Proven ability to build trust and credibility with customers in remote and scaled environments.
- Excellent written and verbal communication skills.
- Strong organizational, prioritization, and time management skills.
- Comfortable learning and navigating new technologies and systems.
- Ability to work effectively in a fast-paced, evolving environment.
- Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.
- Experience working in digital-first or hybrid customer engagement models preferred.
- Experience in payments, fintech, or legal industry preferred.
Responsibilities
- Guide customers through key stages of the customer lifecycle, including onboarding, adoption, value realization, expansion, and retention.
- Lead and support the development, execution, and monitoring of customer success plans across digital and hybrid engagement models.
- Proactively identify risks and opportunities through customer data, usage trends, and engagement signals.
- Drive customer engagement and adoption of core workflows, features, and solutions to maximize realized value.
- Support retention and growth initiatives by reinforcing best practices, expansion pathways, and renewal readiness.
- Collaborate with cross-functional teams to share customer insights and influence roadmap and programs.
- Serve as a customer advocate and voice of the customer within the organization.
- Provide consultative guidance to customers on optimizing their use of 8am solutions.
- Support scaled outreach and lifecycle programs, including campaigns, webinars, enablement sessions, and in-app journeys.
- Monitor customer health indicators, engagement levels, and success milestones.
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