Customer Success Manager
New
F
FlaiAI, Automotive SaaS
East Coast, Eastern TimeFull-TimeMiddle
Salary$85K-$135K OTE depending on experience
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Job Details
- Required Skills
- Data AnalysisCustomer SuccessAccount ManagementCRM
Requirements
- Proven experience in Customer Success execution and driving adoption/retention in fast-moving environments.
- Customer-facing experience at an early-stage B2B SaaS company.
- Clear, confident, and organized communication skills for leading calls and training.
- Operational discipline, including strong CRM hygiene and account plan management.
- Deep customer focus with the ability to build and maintain professional relationships.
- High sense of ownership and accountability for account outcomes.
- Enthusiasm for working in an early-stage, fast-moving company environment.
- Experience with dealer tech ecosystems like DMS, CRM, schedulers, or call tracking preferred.
- Experience scaling onboarding across multi-rooftop groups is a plus.
- Comfort with light technical coordination such as integrations, data mapping, and troubleshooting.
- Experience with QBRs tied to dealership KPIs.
Responsibilities
- Lead onboarding and rollout processes from kickoff to go-live for single rooftops and dealership groups.
- Drive product adoption and prove outcomes using dealership metrics such as appointment rates and response times.
- Build and maintain trusted relationships with dealership stakeholders including GMs and Service Managers.
- Manage the operating cadence through weekly check-ins, launch reviews, and QBRs.
- Triage and handle customer escalations by coordinating with product and engineering teams.
- Execute and refine onboarding, training, renewal, and support processes.
- Own retention and identify growth opportunities within existing accounts.
- Translate dealership insights into actionable product feedback.
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