AI Customer Success Manager (Automotive)
New
P
PodiumSaaS AI
Remote, USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1+ years
- Required Skills
- Artificial IntelligenceAnalytical SkillsCustomer SuccessSaaSAccount ManagementCRM
Requirements
- 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager
- Experience preferably in the software or SaaS industry
- Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience
- Strong communication and interpersonal skills
- Excellent problem-solving and analytical abilities
- Technically adept and able to grasp complex software concepts quickly
- Empathetic and customer-centric mindset
- Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals
- Ability to travel 35 - 40% of the time
Responsibilities
- Serve as the primary post-sales point of contact for a variety of small business customers
- Utilize in-depth product and industry knowledge to drive and increase the adoption and utilization of podium products
- Help customers achieve maximum value from products and achieve business objectives
- Responsible for identifying opportunities for upselling and cross-selling within existing accounts
- Proactively engage with customers during the renewal process to secure renewals and drive customer retention
- Develop a deep understanding of each customer's business objectives and industry challenges
- Act as the primary point of contact for customer inquiries, issues, and escalations
- Develop strong relationships with customers and become a trusted advisor
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