Customer Success Manager
New
O
OpusClipAI Video Technology
US RemoteFull-TimeMiddle
Salary$100K - $140K
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Job Details
- Experience
- 4+ years of experience in SaaS customer success, account management, or another role combining strategic relationship management with commercial ownership
- Required Skills
- RESTful APIsAccount ManagementCRM
Requirements
- 4+ years of experience in SaaS customer success, account management, or a similar role with commercial ownership.
- Experience in media, video, content creation, or related technology categories.
- Demonstrated track record of owning renewals, retention, and expansion outcomes.
- Strong commercial instincts and confidence in negotiating with customers.
- Executive presence and ability to communicate clearly with senior stakeholders.
- Experience working at an early-stage or rapidly changing company.
- Strong organizational skills and pipeline discipline.
- Ability to interpret product usage data and customer signals to act proactively.
- Comfort learning technical products and collaborating with technical teams.
- Willingness to travel occasionally for customer meetings.
Responsibilities
- Manage a portfolio representing approximately $2 million in ARR across business and enterprise customers.
- Lead customer onboarding and help teams reach value quickly.
- Build trusted relationships with day-to-day users, champions, and executive stakeholders.
- Develop success plans and run proactive check-ins, business reviews, and on-site meetings.
- Monitor product usage and sentiment to identify adoption risks and create recovery plans.
- Own the renewal pipeline from planning through signature.
- Negotiate commercial terms and identify natural expansion opportunities.
- Represent the voice of the customer to internal product, sales, and technical teams.
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