Customer Success Manager (Enterprise Accounts)
New
J
JobgetherB2B SaaS Cybersecurity
Based in the United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3–7 years
- Required Skills
- CybersecurityCustomer SuccessAccount Management
Requirements
- 3–7 years of experience in Customer Success, Account Management, or post-sales roles within B2B SaaS.
- Demonstrated ownership of customer renewals, retention, and long-term account success.
- Experience leading structured onboarding programs and customer adoption initiatives.
- Strong communication and presentation skills with the ability to engage executive stakeholders, including IT and security leaders.
- Ability to manage multiple enterprise accounts while maintaining exceptional customer relationships.
- Strong problem-solving skills with a proactive approach to identifying and resolving customer risks.
- Comfortable navigating cross-functional environments and collaborating with technical and commercial teams.
- Customer-focused mindset with the ability to balance empathy, accountability, and business objectives.
- Experience in cybersecurity, identity management, IAM, authentication, or related technology sectors is a strong advantage.
Responsibilities
- Manage the end-to-end customer relationship from onboarding through renewal for a portfolio of enterprise accounts.
- Lead structured onboarding programs in collaboration with Solutions Engineering and Support to accelerate customer adoption and time-to-value.
- Develop and maintain customer success plans aligned with business objectives, use cases, and risk profiles.
- Conduct regular customer check-ins, executive business reviews, and strategic planning sessions to drive ongoing engagement.
- Coordinate with Product, Engineering, Support, and Sales teams to resolve customer issues and ensure successful outcomes.
- Monitor customer health, identify risks early, and implement proactive mitigation strategies.
- Own renewal planning, forecasting, stakeholder alignment, and commercial discussions while identifying expansion opportunities.
- Gather customer feedback, product usage insights, and business needs to help shape future product improvements.
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