Account Manager, Customer Success
New
J
JobgetherSaaS / Technology
Based in United StatesFull-TimeMiddle
SalaryBase salary range of $80,000–$120,000 per year, plus bonus opportunities
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Job Details
- Experience
- 5–8 years
- Required Skills
- Stakeholder managementCustomer SuccessSaaSAccount ManagementCRMData analytics
Requirements
- 5–8 years of experience in account management, customer success, client services, or a related customer-facing role.
- Proven success managing customer relationships, improving retention, driving renewals, and expanding accounts.
- Experience working with SaaS, advertising technology, data platforms, analytics solutions, or similar technology products preferred.
- Strong business acumen with the ability to communicate product value and strategic impact to customers.
- Excellent relationship-building, communication, and stakeholder management skills.
- Ability to collaborate effectively with sales, product, engineering, and marketing teams.
- Highly organized, proactive, empathetic, and comfortable managing multiple priorities.
- Experience in startup or high-growth environments is preferred.
- Familiarity with CRM systems, marketing automation platforms, advertising platforms, or analytics tools is a plus.
Responsibilities
- Lead customer onboarding processes, including kickoff meetings, implementation coordination, and creation of repeatable onboarding workflows.
- Act as the primary point of contact for assigned customers, developing trusted relationships with executives and operational stakeholders.
- Drive product adoption, engagement, and measurable customer outcomes by aligning solutions with business objectives.
- Monitor customer success metrics, identify risks, and proactively implement strategies to improve retention and satisfaction.
- Conduct business reviews and strategic account check-ins to demonstrate value and uncover future opportunities.
- Partner with sales teams to identify and support account expansion opportunities and additional product adoption.
- Collect customer feedback and translate insights into recommendations for product and engineering teams.
- Support customer advocacy initiatives, including case studies, testimonials, and reference programs.
- Occasionally participate in pre-sales discussions by providing customer context, strategic recommendations, and solution expertise.
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