- Own the overall customer relationship for a defined pod of enterprise accounts from onboarding through renewal.
- Lead structured onboarding journeys in partnership with Solutions Engineering and Support, ensuring customers reach first value quickly and correctly.
- Develop and maintain success plans aligned to customer goals, use cases, and risk profiles.
- Drive ongoing adoption through regular check-ins, Strategic Business Reviews, and proactive recommendations.
- Act as the primary point of coordination across Support, Engineering, and Product for customer-impacting issues.
- Identify risk early and execute mitigation plans for usage gaps, stakeholder churn, or stalled initiatives.
- Own renewal motions end-to-end, including forecasting, stakeholder alignment, and commercial conversations.
- Capture customer feedback and translate it into actionable insights for Product and Leadership.
Account ManagementCustomer SuccessHubSpot