Customer Success Manager
New
L
LightcastEducation Technology
Remote (Work From Home) USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Microsoft ExcelCustomer SuccessSaaSPowerPointGoogle WorkspaceAccount ManagementCRM
Requirements
- 2+ years of experience in customer success, account management, consultative sales, or related roles.
- Experience within a SaaS, DaaS, technology, data, or subscription-based environment.
- Demonstrated ownership of the full customer lifecycle, including adoption, renewals, and expansion.
- Proven ability to conduct business assessments and develop success plans.
- Strong consultative, presentation, negotiation, and value-storytelling skills.
- Ability to uncover customer needs and influence stakeholders at multiple levels.
- Strong analytical, organizational, and problem-solving skills.
- Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools.
- Ability to manage multiple competing priorities in a fast-paced environment.
Responsibilities
- Build trusted customer relationships through proactive engagement and understanding customer goals.
- Serve as a strategic advisor by conducting business assessments and recommending solutions.
- Engage stakeholders at multiple levels to identify risks and opportunities.
- Develop and manage customer success plans with clear goals and milestones.
- Monitor product adoption, engagement, and account health to ensure value realization.
- Demonstrate product impact and ROI through value storytelling and business reviews.
- Own the full renewal lifecycle, including planning, negotiation, and contracting.
- Identify and execute cross-sell and upsell opportunities.
- Collaborate with internal Sales, Product, and Support teams to resolve customer needs.
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