Enterprise Customer Success Manager

New

VendavoSaaS Pricing Solutions

Flexibility to work from home or in the officeFull-TimeSenior

Salary$110,000 base and benefits

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Job Details

7+ years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role.
Proven experience managing large enterprise customer relationships with complex stakeholder groups.
Demonstrated ability to build and manage success plans, account plans, or value realization plans.
Strong relationship-building skills with experience engaging executives and operational leaders.
Experience navigating customer escalations, renewal cycles, and competing priorities.
Proficiency in using data to identify trends, communicate insights, and guide customer conversations.
Strong understanding of SaaS business models, customer adoption, and renewal management.
Understanding of commercial processes such as quote-to-cash, list pricing, and dynamic pricing.
Familiarity with sales methodologies such as Challenger or MEDDPICC.
Understanding of project governance principles for complex software implementations.

Own gross and net retention across a focused portfolio of complex enterprise accounts.
Develop and maintain success plans that define customer goals, value drivers, and measurable outcomes.
Run a structured cadence of engagement including regular business reviews and executive touchpoints.
Build trusted relationships with customer executives, decision-makers, and business owners.
Identify risks and opportunities using customer health signals, product usage, and satisfaction data.
Partner cross-functionally with Product, Support, and Sales teams to resolve issues and align on account priorities.
Represent customer requirements and feedback to product and services teams.
Collaborate with Account Managers to identify and drive expansion opportunities.

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