- Own gross and net retention across a focused portfolio of complex enterprise accounts, building account strategies that support renewal, adoption, and long-term growth.
- Develop and maintain success plans for each account that define customer goals, value drivers, key initiatives, stakeholders, and measurable outcomes.
- Run a structured cadence of engagement across each account, including regular business reviews, stakeholder check-ins, adoption discussions, and executive touchpoints.
- Build trusted relationships with customer executives, decision-makers, and day-to-day champions across business units, geographies, and functions.
- Use customer health signals, product usage, value realization data, satisfaction feedback, and account context to identify risks, opportunities, and next-best actions.
- Partner cross-functionally with Product, Support, Services, Sales, and leadership teams to resolve customer issues and keep internal stakeholders aligned.
- Represent customer requirements, feedback, and business context to Vendavo product and services teams.
- Collaborate with Account Managers to identify expansion opportunities based on customer maturity, business priorities, and adoption patterns.
Account ManagementStakeholder managementCustomer Success+1 more