Enterprise Customer Success Manager, Federal
New
I
InvictiSaaS Cybersecurity
Remote working from Washington, DCFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2-3 years
- Required Skills
- Project ManagementData AnalysisPresentation skillsCustomer SuccessSaaSAccount Management
Requirements
- Minimum of 2-3 years of experience within a Customer Success, Account Management, or SaaS Sales role
- 2-3 years of experience working with the US Federal Government
- Experience building relationships with clients
- Familiarity with managing customer renewals and upsells
- Strong presentation, meeting facilitation, and written communication skills
- Excellent time management and organizational skills with the ability to track numerous details
- Desire to work in a dynamic start-up environment
- Willingness to travel to customer locations
Responsibilities
- Lead all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
- Act as the voice of the customer
- Work cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
- Retain long-term partnerships by independently renewing and expanding successful customers
- Dominate quarterly metrics concerning customer retention, price increase, and upselling
- Establish and oversee customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
- Conduct Quarterly Business Reviews in order to drive positive customer outcomes
- Perform independent analysis of data in order to discover insights that drive recommendations for clients
- Track accounts to identify churn risks and work proactively to mitigate such risks
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