Account Manager, Customer Success
New
S
ScowttAd-tech SaaS
Must be located in the United States.Full-TimeMiddle
Salary$80,000 – $120,000 per year (Base plus Bonus)
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Job Details
- Experience
- 5–8 years
- Required Skills
- Customer SuccessSaaSLookerAccount ManagementCRMData analytics
Requirements
- 5–8 years of experience in account management, customer success, or client services.
- Experience in Ad-tech, SaaS, or data/analytics platforms.
- Proven track record of growing accounts, driving renewals, and achieving customer success outcomes.
- Strong business acumen with the ability to link product value to customer objectives.
- Ability to work cross-functionally with Sales, Product, and Engineering.
- Highly organized and empathetic with the ability to build trust.
- Experience in startups or high-growth environments is preferred.
- Familiarity with CRM tools, Google/META platforms, marketing automation, Looker, or data analytics products is a bonus.
Responsibilities
- Lead onboarding kickoffs and manage each step until the customer is live.
- Document and streamline onboarding steps into repeatable playbooks.
- Serve as the primary point of contact for key accounts after onboarding.
- Build trusted, long-term relationships with executives and day-to-day stakeholders.
- Drive product adoption, engagement, and measurable ROI for customers.
- Monitor key success metrics to ensure customers reach or exceed their goals.
- Proactively identify expansion opportunities and partner with Sales to execute them.
- Lead business reviews and strategic check-ins with customers.
- Manage renewals and reduce churn risk through proactive engagement.
- Gather customer feedback and translate it into actionable insights for Product and Engineering.
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