- Lead onboarding and rollout processes from kickoff to go-live for single rooftops and dealership groups.
- Drive product adoption and prove outcomes using dealership metrics such as appointment rates and response times.
- Build and maintain trusted relationships with dealership stakeholders including GMs and Service Managers.
- Manage the operating cadence through weekly check-ins, launch reviews, and QBRs.
- Triage and handle customer escalations by coordinating with product and engineering teams.
- Execute and refine onboarding, training, renewal, and support processes.
- Own retention and identify growth opportunities within existing accounts.
- Translate dealership insights into actionable product feedback.
Data AnalysisCustomer SuccessAccount Management+1 more