- Run dealership go-lives from kickoff through handoff, managing timelines, integrations, configuration, training, and launch day.
- Travel to dealerships for go-lives, training, and post-launch tune-ups.
- Coordinate DMS and scheduler connections, phone systems, and data mapping, troubleshooting with engineering.
- Configure dealership hours, menus, op codes, routing rules, and appointment workflows.
- Train service advisors, BDC agents, service managers, and fixed ops directors.
- Own time-to-live, early adoption, and first-30-day results.
- Hand off healthy live accounts to Customer Success with notes, open items, and baseline results.
- Plan phased rollouts across dealer groups and OEM programs, coordinating stakeholders and multiple launches.
- Follow and improve the implementation playbook based on dealership experience.
- Share integration gaps, workflow edge cases, and recurring requests with the product team.
Project ManagementTrainingTroubleshooting