Senior Customer Success Manager

New

JobgetherSaaS, Technology

United States, Eastern Time ZoneFull-TimeSenior

Salary$150,000–$170,000, including salary and commission

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Job Details

8+ years of experience in technical account management, customer success, or post-sales roles within a technology company.
5+ years of experience supporting customers in public sector, federal, or highly regulated industries preferred.
Experience managing SaaS solutions for technical teams such as cybersecurity, DevOps, or IT.
Ability to understand customer challenges and translate technical requirements into business solutions.
Experience building strategic success plans, account strategies, and executive-level presentations.
Ability to collaborate across Sales, Product, Engineering, and Professional Services teams.
Strong problem-solving skills and ability to coordinate resources for complex initiatives.
Excellent written and verbal communication skills for engaging technical and executive stakeholders.
Experience working remotely and managing relationships across distributed teams is preferred.

Build and maintain strong relationships with enterprise, regulated, and public sector customers.
Lead customer success planning, onboarding strategies, adoption initiatives, and renewal efforts.
Partner with technical teams to deliver effective onboarding and implement automation use cases.
Analyze customer health metrics, usage patterns, and business objectives to mitigate risks and identify opportunities.
Conduct business reviews and executive-level discussions to demonstrate value and support strategic roadmaps.
Develop account plans and success strategies in collaboration with Sales, Product, and Engineering.
Identify opportunities to expand platform adoption across business functions.
Act as a customer advocate by communicating product feedback to internal stakeholders.

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