Senior Customer Success Manager - East/Public Sector
New
T
TinesAutomation Platform
United States (Remote), ESTFull-TimeSenior
Salary$150-170K
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Job Details
- Experience
- 8+ years of experience in a technical account management, customer success, or post-sales role at a technology company; 5+ years of experience working with customers in public sector, federal, and/or highly regulated industries preferred
- Required Skills
- Customer SuccessSaaS
Requirements
- 8+ years of experience in technical account management, customer success, or post-sales roles at a technology company.
- Experience with SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, etc.).
- Experience asking questions to uncover problems, identify opportunities, and translate technical requirements.
- Knowledge of how to solve complex problems by utilizing internal resources and engaging leadership.
- 5+ years of experience working with customers in public sector, federal, and/or highly regulated industries is preferred.
- Proven ability to foster champions and build customer advocacy.
- Ability to align with C-suite and executive stakeholders for business reviews.
Responsibilities
- Align with stakeholders in enterprise and public sector accounts to ensure value delivery across the customer journey.
- Orchestrate a first-class onboarding experience with Customer Success Engineers to ensure use case delivery.
- Monitor account health through dashboards, metrics, and usage logs.
- Identify customer challenges and provide thought leadership to streamline processes through automation.
- Coordinate business reviews to evaluate performance, drive automation roadmaps, and locate expansion opportunities.
- Partner with internal teams to build success plans and present outcomes to executive stakeholders.
- Develop risk mitigation plans in coordination with technical and leadership teams.
- Drive renewal plans and deliver strategic value messages to all levels of customer stakeholders.
- Translate technical needs into feedback for Product and Engineering teams.
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