Senior Customer Success Manager - East/Public Sector
New
T
TinesAutomation Platform
This is a remote position that must be based in EST., ESTFull-TimeSenior
Salary$150-170K (salary + commission)
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Job Details
- Experience
- 8+ years of experience in a technical account management, customer success, or post-sales role at a technology company.
- Required Skills
- Stakeholder managementCustomer SuccessSaaS
Requirements
- 8+ years of experience in a technical account management, customer success, or post-sales role at a technology company.
- 5+ years of experience working with customers in public sector, federal, and/or highly regulated industries preferred.
- Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, etc.).
- Ability to translate technical requirements and customer needs to internal technical teams.
- Proven experience uncovering business problems and identifying growth opportunities.
- Strong problem-solving skills with the ability to leverage internal resources effectively.
- Ability to present outcomes and align strategies with VP and C-Suite level stakeholders.
Responsibilities
- Align with stakeholders across enterprise, highly regulated, and public sector accounts to deliver value throughout the customer journey.
- Orchestrate a first-class onboarding experience alongside a Customer Success Engineer.
- Monitor account health using dashboards, metrics, and use-case analysis to proactively identify and mitigate risks.
- Develop and execute success plans, automation roadmaps, and account plans to drive platform usage and expansion.
- Coordinate executive business reviews (QBRs) and deliver strategic value messaging to C-Suite stakeholders.
- Partner with internal teams including Sales, Product, and Engineering to relay customer feedback and feature requests.
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