Senior Customer Success Manager
New
T
TwilioCommunications, Data, Analytics
Remote - US, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.Full-TimeSenior
SalaryBased in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $117.272,00 - $146.590,00. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123.792,00 - $154.740,00. Based in the San Francisco Bay area, California: $130.304,00 - $162,880.00
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Job Details
- Experience
- 4+ years managing enterprise customers; 6+ years in customer-facing roles.
- Required Skills
- Data AnalysisStakeholder managementAccount Management
Requirements
- 4+ years managing enterprise customers with portfolios of $1M+ ACV per client.
- 6+ years in customer-facing roles (CSM, account management, or consulting).
- Proven experience working within or supporting Fortune 500 companies or similarly large organizations.
- Expert in customer strategy development and bringing data-driven insights to optimize client success.
- Proven ability to build and sustain relationships with stakeholders across all levels and business units.
- Develops and implements strategies to maximize revenue growth and product adoption.
- Excellent communication skills for engaging executive stakeholders through presentations and discussions.
- Skilled in problem-solving and able to simplify complex issues.
- Strong collaboration and influence skills to align internal teams and external stakeholders.
- Ability to travel approximately 25% of the time.
Responsibilities
- Ensure customer success by driving full value realization of the platform.
- Identify customer business outcomes and their aligned value metrics.
- Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
- Manage the customer relationship, acting as a trusted advisor to executive and senior leadership.
- Cultivate strong relationships with IT, engineering, and development teams.
- Identify and expand opportunities to deepen customer engagement and account growth.
- Collaborate with internal teams to optimize implementations and resolve complex technical challenges.
- Analyze your portfolio to prioritize high-impact risks and opportunities.
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