- Serve as the primary point of contact for customers through onboarding and implementation.
- Deliver implementations on time, keeping customer teams up and running against agreed milestones.
- Own delivery of Outreach's AI Agents — Research Agent, Revenue Agent, Personalization Agent, Deal Agent, and Meeting Prep Agent — from configuration and prompt engineering, through adoption.
- Demonstrate project management excellence, including keeping stakeholders on track, staying within budget and margin, managing risk, meeting milestones on time, and securing customer sign-off at project completion.
- Drive successful platform adoption during and after go-live.
- Support existing customers who purchase additional services post-launch, including managed services, optimizations, technical audits, and expansions.
- Identify new opportunities for additional services and connect customers with the right teams to begin scoping.
- Document and manage customer information so handoffs between teams and resources are seamless.
- Own the post-launch handoff of customers to our Customer Success team.
- Partner with Support, Product, and Engineering to capture customer feedback and see it through.
Project ManagementArtificial IntelligenceStakeholder management+4 more