- Build, configure, and tune AI Agents to expand automation and product consumption.
- Design and manage context-aware prompts for customer AI Agent use cases.
- Embed Outreach AI Agents into customer workflows and sales processes.
- Refine agent playbooks, prompt libraries, and implementation frameworks.
- Identify customer configuration gaps and opportunities, then design and troubleshoot solutions.
- Train client administrators on platform use, best practices, and functionality.
- Serve as the Outreach Admin's main point of contact and surface customer value and risk.
- Partner with GTM Account Teams on expansion, renewal, and delivery needs.
- Resolve escalations and at-risk accounts, and share trends with the Practice Manager.
- Track KPIs, mentor consultants, and set team-wide practices for agent configuration and prompt design.
Account ManagementPrompt EngineeringGenerative AI