Senior Customer Success Manager
New
O
OutreachSaaS AI
United StatesFull-TimeSenior
Salary$145,000 - $175,000 OTE
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Artificial IntelligenceSalesforceChange ManagementCustomer SuccessSaaSGenerative AIAccount Management
Requirements
- 5+ years in Customer Success, Account Management, GTM/RevOps, Consulting, or sales-process/technology advisory roles.
- Experience at a SaaS company with complex, multi-product, AI-enabled offerings.
- Demonstrated experience driving software or platform adoption and leading change management.
- Strong executive presence and ability to influence VP/C-level stakeholders.
- Comfort working with AI/agent-based products and translating technical capabilities into business outcomes.
- Experience managing enterprise customer relationships.
- Strong analytical mindset with ability to interpret data and translate into action.
- Proven track record of driving renewals, expansion, and customer outcomes.
- Strategic thinking and consultative problem-solving mindset.
Responsibilities
- Own a portfolio of customers and ensure they achieve measurable business outcomes.
- Drive adoption of core platform capabilities, with a focus on AI-powered features and credit consumption.
- Lead Executive Business Reviews (EBRs) tied to ROI, productivity gains, and revenue impact.
- Define and prioritize AI use cases with the customer to create a sequenced roadmap of agent use cases.
- Lead hands-on change management with sellers and revenue leaders through enablement and coaching.
- Act as a strategist and influencer on the customer's AI GTM strategy.
- Own renewal strategy and mitigate churn or contraction risk.
- Identify and drive expansion opportunities through upsell and cross-sell motions.
- Partner with Sales, RevOps, Product, and Marketing to provide feedback on platform performance and customer sentiment.
View Full Description & ApplyYou'll be redirected to the employer's site
