Senior Customer Success Manager
New
V
VantageCloud Infrastructure
USA (Remote)Full-TimeSenior
Salary$140K - $160K
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Job Details
- Experience
- 5+ years
- Required Skills
- DevOpsCustomer SuccessSaaS
Requirements
- 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS.
- Strong communication skills with the ability to cater to technical audiences, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals.
- Demonstrated experience with FinOps Cloud Cost Management solutions.
- Bias for action and ability to thrive in ambiguous environments.
- Capability to manage a wide portfolio of accounts ranging from SMB to large enterprise.
- Strong emotional intelligence and empathy for customer needs.
- Bonus: Monitoring and observability expertise.
- Bonus: FinOps Certified Practitioner, FOCUS Analyst, FinOps for AI, or FinOps Certified Engineer certifications.
- Bonus: AWS, Azure, or GCP cloud certifications.
- Bonus: Experience building and deploying to cloud infrastructure.
Responsibilities
- Own and lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks.
- Serve as a trusted advisor to ensure customers maximize the benefit of the Vantage solution.
- Act as the voice of the customer within Vantage, advocating for support issue resolution and feature enhancements.
- Engage with various stakeholder personas, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals.
- Conduct training sessions and present business reviews for a diverse portfolio of accounts.
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