Senior Customer Success Manager
New
S
SalesloftSaaS / Technology
Remote- USFull-TimeSenior
Salary$101,000 — $135,000 USD
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Job Details
- Experience
- 6+ years
- Required Skills
- Project ManagementData AnalysisSalesforceRESTful APIsCustomer SuccessSaaSAccount Management
Requirements
- 6+ years of experience in a Customer Success role.
- 1+ years of experience using Salesforce CRM (leads, activities, contacts, opportunities, reporting).
- Expert project management skills with ability to ruthlessly prioritize and manage stakeholder expectations.
- Clear, confident, and compelling communication skills in writing and speaking.
- High emotional intelligence with ability to adapt executive presence to different audiences.
- Comfortable in technical conversations involving APIs and complex product concepts.
- Demonstrated ability to be resourceful and build processes when they do not exist.
- Empathy for peers and customers.
- Experience in a SaaS/Technology company or fast-growing start-up is preferred.
Responsibilities
- Build custom Mutual Success Plans to align Salesloft strategy with customer business objectives.
- Manage multiple points of contact and prioritize next steps on success plans.
- Analyze customer data to proactively identify trends, focus areas, and potential issues.
- Develop impactful Quarterly Business Reviews (QBRs) and present data-driven insights to stakeholders.
- Provide strategic guidance and champion industry best practices for sales engagement.
- Lead customer-facing webinars and internal trainings.
- Conduct phone calls and on-site meetings with C-Level stakeholders to navigate strategic conversations.
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