Manager, Customer Success
New
P
Parachute HealthHealthTech
U.S. RemoteFull-TimeManager
Salary$100,000-$150,000 Base + Commission
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years of experience in Customer Success; 3+ years of management experience
- Required Skills
- Customer SuccessSaaSHubSpotAccount ManagementCRM
Requirements
- 5+ years of experience in Customer Success with a track record of managing complex or enterprise-level accounts.
- 3+ years of management experience.
- Prior experience mentoring, coaching, or informally leading other CSMs.
- Deep knowledge of the HME, DME, or home health industry.
- Strong commercial instincts regarding retention and expansion.
- Excellent judgment and communication skills for high-stakes situations.
- Organized and process-minded with experience building documentation and playbooks.
- Proficiency with HubSpot or similar CRM and CS tooling.
- Bachelor's degree in Business, Healthcare Administration, or related field (or equivalent experience).
Responsibilities
- Serve as the primary day-to-day mentor for newer CSMs, providing guidance on strategy and complex escalations.
- Manage and mentor a team of up to 5 CSM direct reports through 1:1s and coaching sessions.
- Develop and maintain core CS playbooks, including onboarding, EBRs, renewal, risk, and expansion strategies.
- Carry a focused portfolio of strategically sensitive or at-risk accounts, leading EBRs and driving renewal outcomes.
- Identify team skill gaps and partner with the VP of Customer Success to design targeted development plans.
- Evaluate and recommend CS tooling improvements, such as health scoring models, automation, and reporting dashboards.
- Collaborate cross-functionally with Sales, Implementation, Product, and Support teams to refine workflows.
View Full Description & ApplyYou'll be redirected to the employer's site
