Technical Customer Success Manager, API
New
Z
ZillowReal Estate Tech
Source API remote eligibility restrictions: Azerbaijan. U.S. employees may live in any of the 50 United States, with limited exceptions.Full-TimeMiddle
SalaryIn addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.
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Job Details
- Required Skills
- Customer SuccessTroubleshootingTechnical support
Requirements
- Demonstrated technical product knowledge and expertise
- Strong interpersonal skills
- Ability to troubleshoot complex software application issues
- Experience in customer-centric activities and relationship management
- Capacity to document recurring technical issues effectively
- Ability to work remotely from an identified physical location
Responsibilities
- Respond to customer product inquiries via telephone or in written internet-based email or chat sessions
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters
- Troubleshoot problems with software applications and recommend corrective action
- Document customer information and recurring technical issues to support product quality programs and product development
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