Customer Success Manager
New
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WorkWaveSoftware, Fintech
Holmdel, NJ / Atlanta, GA / Boston, MA / Charlotte, NC / Cleveland, OH / Chicago, IL / Philadelphia, PA / Dallas, TXFull-TimeSenior
Salary$95,000 - $105,000 a year
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Job Details
- Required Skills
- Project ManagementChange ManagementCustomer SuccessSaaS
Requirements
- Prior experience in the SaaS, Tech, or Software space.
- Extensive experience with SaaS and project methodologies.
- Proven track record managing and delivering complex projects within a customer base.
- Extensive experience developing and managing complex customer relationships.
- Prior experience working directly with enterprise-level accounts.
- Exceptional presentation and communication skills for technical teams to executive audiences.
- Strong capacity for complex problem-solving, change management, and conflict resolution.
- Ability to exercise key decision-making with limited daily supervision.
- Strong understanding of customer success impact on revenue, retention, and growth.
- Ability to travel up to 10% for meetings, trade shows, or networking.
Responsibilities
- Serve as the principal point of contact for enterprise customers, driving strategic alignment.
- Lead and coordinate large-scale, complex projects across a portfolio of accounts.
- Influence internal and customer resources to achieve successful, timely outcomes.
- Proactively identify strategic opportunities and align the customer journey with operational business changes.
- Act as the escalation point for critical customer issues.
- Monitor churn risks and implement mitigation strategies with high financial acumen.
- Lead regular Executive Business Reviews with customer leadership.
- Collaborate with Sales to identify upsell opportunities and revenue growth.
- Coach junior team members and align with leadership on strategic issues.
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