Senior Customer Success Manager
New
P
PerforceSoftware, DevOps
Remote, USA; Minneapolis, MNFull-TimeSenior
Salary$90,800 - $117,000 a year
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Job Details
- Experience
- 8+ years
- Required Skills
- AgileCI/CDDevOpsCustomer SuccessPowerPointAccount Management
Requirements
- Bachelor’s Degree in Business, Computer Science, Information Systems, related major, or comparable education and work experience.
- 8+ years of experience in account management/customer success in a software company.
- Experience negotiating and closing customer contracts (renewals & expansion).
- History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent.
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.
- Experience working in a development, testing or data management environment.
- Understanding of DevOps, Test Data Management, Agile, CI/CD and Masking.
- Must work within a team environment with sales, field services and delivery teams.
- Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations.
- Has worked successfully with Partners in collaborating on customer’s success.
- Must be able to travel at times.
Responsibilities
- Establish and maintain relationships with key decision makers within assigned accounts.
- Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention.
- Partner with the Delphix Account Team (Regional Sales Managers, Solutions Engineers and Professional Services) to find opportunities for expanded usage of Delphix.
- Hold business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities.
- Act as the Delphix liaison for technical inquiries, issues or escalations.
- Ensure client reference ability to support the Sales organization in expansions and closing processes.
- Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs.
- Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally.
- Identify and manage escalations for successful resolution by driving internal and external team action items.
- Develop strategic account plans for 100% consumption and areas of growth based on customer’s short and long-term goals.
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