Customer Success Manager, Restaurant
New
S
SadieHospitality Tech
Sydney, New South Wales, Australia. Melbourne, Victoria, AustraliaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Customer SuccessAccount ManagementRelationship managementProcess improvementCustomer support
Requirements
- 2+ years of experience in customer success, account management, or hospitality tech
- Highly organized, empathetic, and customer-obsessed
- Proven ability to build relationships and solve complex problems
- Strong written and verbal communication skills
- Ability to thrive in fast-moving environments with competing priorities
Responsibilities
- Manage the end-to-end onboarding of new restaurant partners
- Set clear expectations, provide training, and ensure full system adoption
- Act as the main point of contact post-onboarding and build relationships with operators
- Monitor customer health and proactively address issues
- Gather and analyze customer feedback to surface pain points
- Document and improve scalable customer success playbooks
- Ensure alignment across Sales, Product, Support, and Marketing
- Identify upsell opportunities and support expansion within multi-location groups
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