Customer Success Manager - Australia
New
G
GitLabDevSecOps
Location: Remote, AustraliaFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisGitCI/CDCustomer Success
Requirements
- Experience in a customer-facing role focused on post-sales adoption, value realization, and customer advocacy.
- Background in customer success, professional services, technical account management, or a related function.
- Ability to understand and discuss Git, branching strategies, and version control workflows.
- Knowledge of the software development lifecycle, including development pipelines and tooling.
- Familiarity with continuous integration, continuous deployment, and DevSecOps concepts.
- Skill in turning product usage data and technical details into actionable insights.
- Proven ability to build trusted advisor relationships and facilitate workshops.
- Must be based in Australia.
Responsibilities
- Build and maintain trusted advisor relationships with assigned customers across APJ.
- Help customers with deployment guidance and establishing a GitLab Center of Excellence.
- Lead and participate in workshops on software development lifecycle value.
- Measure and monitor customer progress against critical performance indicators.
- Convert product usage data into actionable recommendations for adoption and expansion.
- Collaborate with internal teams like Product Management, Engineering, and Sales to support issue resolution and strategic objectives.
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