Happiness Engineer – Customer Support & Success
New
A
AutomatticWeb Publishing, E-commerce
We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globeFull-TimeMiddle
Salary40,000 - 68,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent English
- Required Skills
- Artificial IntelligenceWordPressCustomer SuccessTechnical support
Requirements
- Hands-on experience with WordPress and/or WooCommerce beyond personal site building.
- Professional background in technical support, customer experience, or customer success.
- Fluent English language proficiency.
- Demonstrated history of initiative and measurable impact in previous roles.
- Exceptional communication skills for interacting with diverse clients.
- Proven self-starter mentality with ability to manage workload independently.
- Demonstrated AI fluency with experience building workflows, automations, or tools.
- Ability to work 1-2 weekend days per month with flexible time off during the week.
Responsibilities
- Help customers via email and live chat for approximately six self-scheduled hours per day.
- Solve technical problems to assist customers in achieving publishing and commerce goals.
- Advocate for customers internally to influence product development and tool improvements.
- Identify efficiency improvements and potential problems before they arise.
- Pilot new customer-facing services such as onboarding calls.
- Mentor peers to improve team performance.
View Full Description & ApplyYou'll be redirected to the employer's site
