Customer Success Engineer
New
V
VeeamData Security
Remote work is only possible for employees located in France.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Advanced level of English
- Experience
- 5+ years
- Required Skills
- ScriptingCustomer Success
Requirements
- 5+ years in customer-facing engineering roles focused on data backup and recovery (Technical Consulting, Pre-Sales SE, or Technical Account Manager).
- Advanced level of English proficiency.
- Hands-on expertise in operating systems, virtualization, storage, scripting/automation, and cloud platforms.
- Strong experience executing protection plans, migrations, and recovery simulations.
- VMCE certification required (may be completed post-hire).
- Preferred: AWS Solutions Architect or Microsoft Azure Administrator/Solutions Architect certifications.
- Proven ability to translate business outcomes into technical adoption roadmaps.
- Experience engaging C-level executive stakeholders.
Responsibilities
- Configure customer accounts, customize backup policies, and facilitate stakeholder onboarding.
- Analyze usage and environment to identify migration opportunities and conduct success planning.
- Design protection plans and recommend architectures across the Veeam Data Platform.
- Execute recovery simulations and deliver quarterly resilience reports using the DRMM model.
- Monitor for churn risk, define mitigation plans, and partner on renewal strategy.
- Engage CISO/CIO stakeholders with risk, status, and opportunity updates.
- Own the technical success plan and adoption roadmap for assigned enterprise accounts.
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