Zinier

Zinier offers a low-code field service automation platform that provides a combined power of humans and technology.

11-50 employees

Founded 2015

$90M series c

Artificial Intelligence (AI)

Private Company

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Artificial Intelligence (AI)Cloud Computing SaaS Machine Learning Enterprise Applications Enterprise Software+1 more

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere. Team members are distributed across the U.S. and Canada.

Open Positions12

Anywhere in the UK, or EuropeFull-TimeB2B SaaSPosted

Customer Success Consultant

Own post-implementation customer journeys for a portfolio of accounts, driving adoption from go-live through sustained value delivery and measurable ROI achievement.
Proactively monitor customer health (usage, sentiment, support tickets) and orchestrate interventions before issues escalate into churn risks.
Lead Quarterly Business Reviews (QBRs) that demonstrate ROI, identify expansion opportunities, and strengthen executive relationships.
Navigate complex stakeholder environments, building trusted relationships across operational teams, IT, and service delivery leadership.
Facilitate adoption activities such as workshops, training, and change management to transform user resistance into platform advocacy.
Identify and qualify expansion opportunities based on customer maturity and usage patterns; own or support renewal processes to achieve NRR targets.
Collaborate cross-functionally with PS on handoffs, Support on escalations, Product on roadmap feedback, and Sales on commercial opportunities.
Automate workflows by identifying automation opportunities and implementing AI-driven approaches to improve scale and efficiency.
Drive continuous improvement by developing repeatable playbooks and contributing to evolving CS methodology.

Data AnalysisStakeholder managementChange Management+2 more

Showing 1 of 12 positions

About Zinier

Zinier empowers the 2.7 billion deskless workers globally. You help deliver essential services like electricity, gas, and internet. Our low-code field service automation platform brings Technology Equity to this vital workforce. We use AI to optimize scheduling, dispatch, asset management, and maintenance tasks. Companies like Virgin Media O2 and OXG Germany trust our solutions. We operate in telecommunications, utilities, energy, and manufacturing. Zinier has raised $120 million in funding over four rounds. Our Series C funding round in 2020 secured $90 million. This investment comes from leading firms including Accel and ICONIQ Capital.

How We Work

You will join a remote-first, global team. We operate with a hybrid workforce across multiple continents. These include the US, Canada, Europe, Latin America, Singapore, and India. Collaboration happens across time zones, often remotely. Occasional in-person travel is required for key meetings. We prioritize workplace flexibility. You can also enjoy 'Z-Time' with four Fridays off per year. Our culture values honesty, humility, hunger, and hustle.

Engineering at Zinier

You will build with a platform leveraging AI-driven automation. Our low-code/no-code capabilities empower field service operations. We develop mobile applications for iOS and Android. Our Z Sidekick utilizes generative AI for real-time insights. You will automate routine tasks, enhancing field productivity. We focus on SaaS solutions and enterprise software. Integration with CRM, ERP, and EAM systems is key. We look for an AI-native approach to operations. This means using modern tools for efficiency and insights. You will solve complex operational challenges for customers.

Why Join Us

Empower 2.7 billion deskless workers with innovative technology.
Join a well-funded SaaS company with $120 million in backing from top investors.
Work in a remote-first, global team across diverse regions.
Shape products like Z Sidekick, Studio Z, and the Z Productivity Suite.
Benefit from flexible PTO, a Hobby Fund, and 'Z-Time' days off.

Benefits & Perks

Annual Hobby Fund stipend for personal development.
'Z-Time': four Fridays off per year for enhanced work-life balance.
Flexible Paid Time Off (PTO) policy.
Stock options, offering you ownership in our growth.
Premium health insurance options for you and your family.

Tech Stack

analyticsmobilewidgetsmx

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