Engagement Manager, Customer Success

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Requirements:

• 3 to 5 years of software integration project experience in technology or Software as a Service (SaaS) industries.
• Track record of success delivering complex, x-functional projects with mid market to enterprise customers.
• Experience with Agile software development methodologies.
• Detail oriented and comfortable planning and tracking projects via modern project management tools.
• Strong desire to be a business owner of customers' accounts.
• Able to apply strategic thinking and execute decisions with limited guidance.
• Communication and comprehension of technical issues when working with clients.

Responsibilities:

• Get exposed to the latest technology constructs such as low code, platform solutions and AI in field service.
• Become a business owner balancing customer goals, revenue and margin in both presales, implementation and post launch projects.
• Work with business and IT stakeholders to accelerate time to value on implementation projects.
• Collaborate with diverse stakeholders to ensure on time launch of projects.
• Support and collaborate with the Zinier Sales and Business Development team.
• Uncover potential business opportunities with customer prospects.
• Continually search for ways to improve solution offerings and customer support.
• Implement process, change and program interventions for new business processes.