Senior Customer Support Engineer
New
V
VercelSoftware Infrastructure
Remote - United Kingdom, GermanyFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Artificial IntelligenceNext.jsReactLLMTechnical support
Requirements
- Lead by example and provide feedback to mentor other members of the team.
- Hands-on experience using Vercel and v0 as a platform.
- Modern development and architecture experience in the AI or web space.
- Prior customer support experience in a technical role.
- Strong written and verbal communication skills.
- Comfortable working with a fully remote, globally distributed team.
- Willingness to participate in a weekend/holiday on-call rotation.
Responsibilities
- Solve interesting, technically complex cases for Vercel customers.
- Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations.
- Partner with Product, Solutions, and Customer Success to provide guidance internally and externally.
- Develop and improve internal tools and scripts that increase team efficiency.
- Specialize in a given product area (v0) and act as a domain owner within the team.
- Improve existing documentation and create new runbooks, guides, and internal processes.
- Assist Customer Success Managers with Enterprise requests and escalations.
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