Customer Success Manager
New
H
HireLagoTalent Marketplace
Remote - Philippines, Eastern Europe, and Latin AmericaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2–4 years
- Required Skills
- Data AnalysisSalesforceCustomer SuccessHubSpotAccount ManagementCRM
Requirements
- 2–4 years of experience in customer success, account management, or client services.
- Proven track record of managing client relationships and driving retention and satisfaction.
- Strong communication, presentation, and interpersonal skills.
- Ability to manage a portfolio of accounts simultaneously with varying complexity.
- Data-driven approach - comfortable analyzing account health metrics and building success plans.
- Experience with CRM and CS platforms (Salesforce, HubSpot, Gainsight, ChurnZero, or similar).
- Proactive mindset with the ability to identify risk and opportunity early.
Responsibilities
- Manage a portfolio of client accounts, serving as their primary point of contact post-onboarding.
- Lead regular business reviews (QBRs/EBRs) to assess client health, review performance against goals, and align on strategy.
- Develop and execute customer success plans (CSPs) tailored to each client's objectives and growth trajectory.
- Monitor account health metrics (usage, engagement, NPS, support tickets) and proactively intervene when risk is detected.
- Drive product adoption and ensure clients are realizing maximum value from the solution.
- Identify expansion and upsell opportunities and partner with the sales team to close them.
- Manage renewals and negotiate contract extensions to maximize retention.
- Advocate for customer needs internally, collaborating with product, support, and sales teams.
- Onboard new clients effectively and ensure a smooth transition from sales to success.
- Collect and synthesize customer feedback to inform product roadmap and service improvements.
View Full Description & ApplyYou'll be redirected to the employer's site
