Customer Success Manager (Jewelry Industry)
New
E
EverSparkJewelry Manufacturing
India, US business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Product ManagementProject CoordinationCustomer SuccessAccount Management
Requirements
- Excellent written and spoken English proficiency.
- Strong verbal communication skills with a neutral, easy-to-understand accent for US customers.
- 2+ years of experience in Customer Success, Account Management, Client Services, or Operations.
- Highly organized with experience managing multiple requests under tight deadlines.
- Tech-savvy with the ability to quickly learn new systems.
- Strong problem-solving skills with a proactive, ownership mindset.
- Comfortable working US business hours.
Responsibilities
- Manage inbound customer requests for custom jewelry pieces.
- Serve as the primary point of contact for assigned accounts.
- Communicate directly with customers via email, phone, and messaging platforms.
- Identify missing information and clarify customer requirements before production.
- Coordinate with CAD designers and production teams to ensure design accuracy.
- Assist with quote preparation and track order progress through to final delivery.
- Maintain accurate notes and order updates within internal systems.
- Improve internal workflows and customer processes using technology or automation.
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