Customer Success Manager
New
S
Spring HealthMental Health
Location: RemoteFull-TimeMiddle
Salary86,000 - 98,000 USD per year
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Job Details
- Experience
- 3+ years of experience in account management, customer success, implementation or healthcare management.
- Required Skills
- Data visualizationChange ManagementCustomer SuccessSaaSAccount ManagementCRM
Requirements
- 3+ years of experience in account management, customer success, implementation or healthcare management.
- Proven experience in upselling, retaining customers, and driving revenue.
- Experience managing the full lifecycle of contract renewals.
- Proficiency in using SaaS-based platforms.
- Experience using data visualization and reconciliation techniques for reporting.
- Strong ability to maintain accurate records in a CRM.
- Willingness and ability to travel approximately 15% of the time.
- Bachelor’s degree or higher preferred.
Responsibilities
- Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers.
- Build rapport with decision makers to drive the adoption of best practices, change management methodologies, and member utilization.
- Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal.
- Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value.
- Develop and present business reviews with data-based recommendations to senior HR executives and business leaders.
- Collaborate across departments to deliver customer feedback and improve the patient experience.
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