Customer Success Manager - Insurance
New
Y
YemboInsurance Technology
United StatesFull-TimeMiddle
Salary$88-$100k
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Job Details
- Experience
- 2-4 years
- Required Skills
- Data AnalysisSalesforceCustomer SuccessSaaSHubSpotCRM
Requirements
- 2-4 years of customer success experience within a high-growth SaaS setting.
- Exceptional virtual communication skills with the ability to establish rapport and credibility remotely.
- Data-driven mindset with the ability to translate metrics into strategic business outcomes for VPs and C-Suite executives.
- Comfort facilitating discussions regarding budgets, ROI, and expansion across different enterprise departments.
- Highly autonomous self-starter comfortable navigating ambiguous challenges.
- Domain fluency in insurance/claims workflows or demonstrated ability to learn complex industry languages.
- Proficient with CRM software (e.g., HubSpot, Salesforce).
Responsibilities
- Manage the end-to-end lifecycle for our most important accounts.
- Build multi-threaded relationships across complex P&C carriers, engaging field adjusters, IT, and executive sponsors.
- Translate usage and performance data into a narrative that resonates with a carrier’s goals.
- Define, track, and present hard ROI to leadership.
- Identify gaps in adoption and process efficiency, and launch solutions proactively.
- Deliver engaging enablement sessions and presentations for customers.
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