Customer Success Manager, Enterprise
New
G
G2Software Marketplace
Remote (US)Full-TimeSenior
SalaryTotal On Target Earnings (Base + Bonus) $125K – $150K
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Job Details
- Experience
- 5+ years of experience in Customer Success, Account Management, consultative sales, or another customer-facing SaaS role; 3+ years of experience working with Enterprise-level customers
- Required Skills
- Data AnalysisSalesforceCustomer SuccessSaaSGoogle WorkspaceAccount Management
Requirements
- 5+ years of experience in Customer Success, Account Management, consultative sales, or another customer-facing SaaS role.
- 3+ years of experience working with Enterprise-level customers.
- Demonstrated success influencing customer retention, adoption, expansion, net revenue retention, or comparable revenue outcomes.
- Experience using AI tools for research or agent development in the past with examples.
- Strong discovery, consultation, presentation, and written communication skills.
- Experience managing multiple customer relationships, projects, priorities, and deadlines simultaneously.
- Ability to use customer and product data to identify trends, assess risk, and recommend actions.
- Strong organizational skills and evidence of using repeatable systems to manage customer work.
- Experience partnering with Account Management, Sales, Marketing, Revenue Operations, or related teams.
- Proficiency with Salesforce, Google Workspace, and customer-facing business applications.
- Ability to communicate confidently with both operational and executive stakeholders.
Responsibilities
- Understand customer priorities and build success plans connecting G2 solutions (Buyer Intent, paid media, content, review generation) to measurable goals.
- Monitor adoption, sentiment, and health signals to catch risk early; forecast renewal health and document mitigation plans.
- Lead discovery, challenge customer strategy when needed, and clearly communicate demonstrated ROI.
- Partner with Account Managers on coordinated retention/growth strategies and flag expansion readiness.
- Build trusted relationships with executive sponsors and day-to-day stakeholders.
- Lead EBRs, success planning sessions, and strategic workshops.
- Translate data and feedback into clear recommendations for both operational and executive audiences.
- Maintain accurate account plans, health scores, stakeholder maps, and next steps in Salesforce/CS platform.
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