Senior Customer Success Manager, Enterprise

New

ChainguardCybersecurity, Software

United States - RemoteFull-TimeSenior

SalaryUp to $160,000 base salary + bonus

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Job Details

Experience: 5+ years
Required Skills: Cloud ComputingCybersecurityLinuxCustomer SuccessAccount Management

5+ years of experience in enterprise, customer-facing roles (Customer Success, Professional Services, TAM, Sales, Solutions Engineering, or Technical Support).
Domain knowledge of one or more: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, or vulnerability management.
Demonstrated ability to drive strategic outcomes with a high level of autonomy in a customer portfolio.
Strong emotional intelligence and priority management skills.
Entrepreneurial mindset with experience building new processes or practices.
Commitment to continuous personal and professional development.
Strong collaboration skills with the ability to influence cross-functional internal teams.
Preferred: Previous early-stage startup experience.
Preferred: Hands-on experience with cloud environments (AWS, GCP, Azure), Linux, and security domains.

Drive business success planning by partnering with customers and internal teams to align on requirements and goals.
Act as the voice of the customer within the organization, advocating for needs to internal product, engineering, and sales teams.
Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
Develop hands-on technical knowledge of company products to help customers optimize their security configurations.
Collaborate with customers and educational teams to ensure product usage best practices and security principle adherence.
Manage account health, develop stakeholder relationships from technical users to CISOs, and support renewal and expansion strategies.

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