Senior Customer Success Partner, Enterprise
New
C
CreatorIQInfluencer Marketing
Location: Los Angeles; Workplace: RemoteFull-TimeSenior
Salary$93K - $111K; $93K – $111K • Offers Equity • Offers Bonus
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisSalesforceJiraCustomer SuccessGoogle WorkspaceSlackNotionAccount Management
Requirements
- 5+ years of experience in a strategic customer-facing role, ideally working in influencer marketing for an agency, brand, or technology firm.
- Experience managing and supporting Fortune 500 brands with deep understanding of enterprise-level needs.
- Proven success managing toward business KPIs and customer advocacy metrics.
- Skilled in navigating complex organizations and building relationships with executive sponsors.
- Experienced in using customer data to tell compelling stories, identify risk, and recommend strategies.
- Confident leading structured engagements such as success planning sessions and business reviews.
- Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.
- Highly organized, proactive, and capable of managing an enterprise account portfolio.
- Strong problem-solving skills with a customer-centric approach.
- Curiosity and passion for learning new marketing tools, trends, and strategies.
Responsibilities
- Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals.
- Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements.
- Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ’s self-service tools.
- Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives.
- Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale.
- Work closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities.
- Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions.
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