Customer Success Manager, Commercial
New
G
G2B2B Software Marketplace
Remote (US)Full-TimeMiddle
Salary$100K - $115K; Total On Target Earnings (Base + Bonus) $100K – $115K
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Job Details
- Experience
- 4+ years
- Required Skills
- Data AnalysisSalesforceCustomer SuccessSaaSGoogle WorkspaceAccount Management
Requirements
- 4+ years in Customer Success, Account Management, or consultative sales in a customer-facing SaaS role.
- Track record influencing retention, expansion, adoption, or NRR.
- Experience with executive stakeholders and complex accounts.
- Strong discovery, presentation, and writing skills.
- Comfort turning data into action.
- Experience leading Executive Business Reviews (EBRs) or strategic planning sessions.
- Proficiency with Salesforce, Google Workspace, and CS platforms.
- Experience with AI tools for account research/prep.
- Background in B2B marketing, demand gen, or RevOps preferred.
- Familiarity with intent data/martech preferred.
- Experience with health/risk scoring models or multi-product portfolios preferred.
Responsibilities
- Understand customer priorities and build success plans connecting G2 solutions to measurable goals.
- Monitor adoption, sentiment, and health signals to catch risk early and forecast renewal health.
- Lead discovery, challenge customer strategy when needed, and communicate demonstrated ROI.
- Partner with Account Managers on coordinated retention/growth strategies.
- Build trusted relationships with executive sponsors and day-to-day stakeholders.
- Lead EBRs, success planning sessions, and strategic workshops.
- Translate data and feedback into clear recommendations for operational and executive audiences.
- Maintain accurate account plans, health scores, and stakeholder maps in Salesforce/CS platform.
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