- Provide expert assistance via live chat, email, and phone, with potential for 80–100% of daily activity dedicated to inbound phone support.
- Resolve a minimum of 8 tickets per hour while maintaining high customer satisfaction.
- Utilize AI-augmented tools for initial ticket triage while managing complex human interactions.
- Troubleshoot software bugs and platform navigation issues beyond standard scripts.
- Proactively surface product feedback and recurring friction points to internal teams.
- Enhance internal knowledge base and streamline support documentation.
TroubleshootingTechnical supportCRM+3 more