- Lead, mentor, and develop a team of Customer Success Professionals.
- Support CSMs in executing complex contract renewals, expansions, and upsells.
- Develop and implement strategies to improve customer satisfaction, retention, and NRR.
- Analyze customer health trends and data to mitigate churn risks.
- Partner with Operations to design and test new workflows for customer segments.
- Align with Sales, Product, and Marketing leadership on growth strategies.
- Present team performance and customer insights to Director-level leadership.
- Manage team resources, capacity planning, and workload distribution.
LeadershipData AnalysisAccount Management+2 more