- Act as the primary advisor for high-value data customers, using knowledge of identity compliance and verification data.
- Lead the integration process for customers using REST-based APIs, ensuring quick and correct connection.
- Work with Customer Success Leadership to create and standardize workflows for Support and Professional Services.
- Handle the full commercial lifecycle, including negotiating renewals and identifying expansion opportunities.
- Take a hands-on approach to account health by resolving technical support tickets and facilitating escalations to the Dev team.
- Recognize when technical tasks should be transitioned to dedicated Support or PS teams and design workflows for seamless hand-offs.
- Turn customer feedback into clear, actionable requests for the Product team to improve product-market fit.
RESTful APIsHubSpot