- Serve as MCG’s principal subject matter expert and escalation authority for payer workflows and integration architecture.
- Lead complex workflow discovery and implementation advisory engagements to define integration strategies.
- Advise implementation teams and customers on integrating MCG solutions into payer operational and technical ecosystems.
- Identify and resolve complex workflow and integration risks, gaps, and dependencies.
- Partner cross-functionally with Product, Engineering, and Sales to align solution design and implementation execution.
- Establish and evolve scalable implementation frameworks, standards, and reusable best practices.
- Provide functional leadership, mentorship, and subject matter guidance to implementation team members.
- Serve as a senior advisor during customer strategy and pre-implementation discussions.
- Develop knowledge aids and support cross-functional enablement efforts.
- Use AI-enabled tools to improve implementation efficiency and documentation quality.
RESTful APIs