- Serve as primary post-sale contact for executive sponsors and operational leads.
- Scope and execute customer pilots, defining success criteria and managing stakeholder alignment.
- Lead end-to-end implementation, coordinating workflows, integrations, and training.
- Identify and pursue opportunities for account expansion, upsell, and cross-sell.
- Monitor customer engagement and retention, proactively resolving issues and identifying risks.
- Conduct Quarterly Business Reviews to demonstrate performance metrics and ROI.
- Partner with Account Executives on renewals, vendor reviews, and contracting processes.
- Gather product feedback and act as the internal voice of the customer.
Project ManagementAccount ManagementCustomer Success