Health Information Management Coordinator
P
PredocHealth information management
United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceQuality Assurance
Requirements
- Experience working in a medical office, hospital, health system, or related clinical environment.
- Clinical knowledge and familiarity with medical terminology.
- Organization and attention to detail for tracking requests and maintaining records.
- Customer service skills and ability to build professional relationships with clients and users.
- Proactive communication and initiative in researching and resolving issues.
Responsibilities
- Coordinate the retrieval, processing, maintenance, and organization of patient medical records.
- Work with providers, healthcare facilities, and other external parties to obtain records for client requests.
- Navigate provider websites and portals, and track incoming, outstanding, and completed requests.
- Review invoices related to medical-record retrieval and coordinate payments.
- Perform quality assurance reviews and identify missing, incomplete, or potentially relevant documentation.
- Support customer onboarding, client training, customer success, and basic platform troubleshooting.
- Maintain inbound and outbound record shipments, and scan physical charts and correspondence into digital files.
- Prepare client metrics, reports, flowsheets, and other administrative materials.
- Research and resolve issues to support timely request completion while maintaining confidentiality of protected health information.
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