Manager I, Customer Success Manager
New
S
SamsaraSaaS / IoT
This is a remote position open to candidates residing in Canada.Full-TimeManager
Salary$134,172.50 — $173,635 USD
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Job Details
- Experience
- 2+ years of experience managing a team
- Required Skills
- Data AnalysisTeam managementCustomer SuccessSaaSAccount ManagementCRM
Requirements
- 2+ years of experience managing a team.
- Experience implementing a scaled (low touch) onboarding or account management program.
- Strong proficiency with customer success CRM software such as Gainsight or Totango.
- Bachelor’s degree from a 4-year institution.
- Proven ability to solve complex problems in a fast-paced environment.
- Strong work ethic, prioritization, and emotional intelligence.
- Bias for action and ability to maintain high standards.
- Experience in a SaaS environment is preferred.
Responsibilities
- Hire, onboard, and develop a high-performing team of ICs and CSMs covering the Canada (Mid-Market) segment.
- Define and execute digital plays including onboarding, adoption, renewal, and health score triggers.
- Manage individual performance, set clear expectations, and deliver coaching through structured 1:1s and pipeline reviews.
- Identify and implement process-improvement opportunities to increase automation and systems efficiency.
- Ensure team success by driving measurable outcomes across adoption, net revenue retention, and risk management.
- Partner with Sales, Marketing, and Operations to translate strategy into operating models and represent the customer voice internally.
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