Customer Success Manager (AI-Native)

New

Browse AIAI Data Extraction

Canada (Remote), Eastern Time preferredFull-TimeMiddle

SalaryCA$120K - CA$150K; CA$120K – CA$150K • Offers Equity • Offers Bonus

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Job Details

3+ years of experience in B2B Customer Success or account management, specifically with technical or data products.
Proven track record of managing, growing, and retaining accounts.
Deeply AI-native: daily user of AI tools with experience building, supervising, or automating workflows using AI.
Strong technical literacy, comfortable diagnosing issues related to APIs, data, and integrations.
Excellent written and verbal communication skills, with the ability to maintain credibility during difficult conversations.
High-agency, self-directed professional capable of bringing structure to ambiguous environments.
Ability to work in Canada (option to work from Vancouver office).
Experience with web scraping or data extraction tools is a plus.
Experience with automation platforms like n8n, Zapier, Cursor, or similar is preferred.
Prior experience in a PLG (Product-Led Growth) company is a plus.

Manage end-to-end communication for high-value managed and self-serve Premium accounts via Slack, email, Intercom, and video.
Track account health to identify renewal risks and generate qualified expansion opportunities for the sales team.
Own communication and resolution for account escalations, including onboarding delays and data quality issues.
Supervise AI agents, provide feedback for corrections, and contribute to the automation roadmap for CS operations.
Diagnose technical issues involving APIs and integrations, coordinating with engineering when necessary.
Maintain accurate account data and pipeline tracking within the Attio CRM.
Advocate for the customer by surfacing product feedback and churn signals to the product team.

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